The work processes of the retail queue management system can be divided into five steps.

• A customer approaches the ticket dispenser
• Depending on which system is used, the customer usually selects their desired service by pressing a virtual button on the touchscreen
• A request is registered in the server, and after it is successfully registered, a ticket is printed by the thermal printer
• Customers are called to a workplace according to the numbers printed on the tickets
• At the appropriate time, the customer approaches the workplace and receives the service

The most common types of customer flow management and queuing systems are linear queueing and virtual queueing. A linear queue and waiting line management system operates in businesses where customers wait in line to be served. However, intelligent virtual queuing services are invisible and identify customers on their arrival through different means, such as social security numbers or names.

The most common type of customer queuing system is the electronic queue management system.

A basic work queue management system includes elements such as a software service and customer queue management software, as well as technical equipment such as ticket dispensers, a signage display, workplace keypads, LED displays and sound signals.

A queue management system is the best way to improve your queue management and customer service. We offer three types of queue management systems: Qmicro, Qset and Qweb. The correct choice will depend on your business type, but in all cases a queue management system will make the queuing process more accessible and less frustrating for customers.

All actions within the smart queue management system are stored in our database. The digital queue system automatically calculates the wait time when the client calls the workplace.

We are located in the European Union, in Vilnius, Lithuania.

Our address is: M. K. Čiurlionio St. 82

You can fill a form below or send us an email at: info@akistechnologies.com, or reach us by phone at: +370 5 216 36 52 or on WhatsApp, Viber, Telegram or Skype.

Qset is the best solution for customer flow management and queuing systems in a business environment. Currently, Qset is the simplest queue management system software to install and use available on the market. All of the Qset configurations are done through a dedicated website in your network, so there is no need for an extra computer dedicated to hosting the Qset digital queue system.

You can simply connect to the configuration page through a web browser, where you will find a user-friendly page. This is where you can find the full range of queue management software configurations and make your choice.

The ticket dispenser can be painted to the colors of a business or a brand. We will need to know the color in RAL before calculating the additional cost.

If you order a vertical screen position, we will provide it but the production may be longer because the horizontal position is standard for our electronic queuing systems. For a vertical screen, we need to make a modification to the enclosure.

Qmicro and Micro are essentially the same products. The only difference is that Qmicro has built-in queue management software to manage simple queues. Micro works like a NET printer and requires a controller, such as Qset.

Vertical and horizontal screen positions are available for our automated queue management systems at the same price.

A DS player is used for this purpose, which will play the video files added to the device employed for your digital queues.

The DS player is configurable intelligent digital signage system, so you can modify the options and create the design for your displayed info, with the capability to show not only queue info but also videos, photos, text and website details.

Yes, it is possible. You will receive a table of the related words in English, but you will need to translate it.

• A car drives into the parking lot
• The driver takes a ticket from the kiosk
• The driver waits for his number to be displayed on the digital queue information screen before driving to the driving to the processing area
• One person manages the queue control (from a central workstation).

Yes, we have separate systems and queue management software designed for trucks, buses and cars.

Yes, both the hardware and software for our intelligent queue management systems are made in Lithuania.

By using the manuals, a technician should be able to install the QMS in one working day. This may be less, depending on his understanding of the system, and our own engineers can configure the queue management system in a bank or hospital in 1 hour.

The standard production time is 3-4 weeks, but this can be less depending on the specific requirements for a virtual queue management system.

Yes, we can create non-standard ticket dispensers and kiosk queue management systems depending on client needs.

We have done integrations with face recognition systems and boom barriers, and we are always open to new integration options.

Yes, these can be mounted on the ticket dispensers.

A multi-language option is available, but we will send the terminology to you in English to allow you to translate it into your own language.

We can integrate a magnetic card reader or barcode reader into the kiosk queue management system, and manual entry is also available.

Yes, we have designed display panels, admin systems and seismic data orders for gyms and train stations, as well as queue management systems in a hospital or bank. We are always happy to hear from our clients and aim to design an attractive customer flow management and queuing system solution.

Yes, we use diacritics in our visitor management systems. On the configuration page, so you design all the text, information and images you want for your digital queue ticket dispenser.

Yes, there is a configuration page where the admin staff can edit the settings for the best retail queue management solution.