Qset is not only the best waiting line management system for mid-size businesses - it’s currently, the most cost-effective smart queuing solution on the market.
Qset is a full-feature, standalone virtual queuing system that is among the simplest electronic queuing systems for work queue management to install and operate on the market.
The Qset system offers 2 management options for any kind of customer queue system at a business site: managing the queue number system with a ticket dispenser (ticket numbers); or by using the free/busy setting to show when the workplace is ready to offer your services.
Easy to connect
Affordable price
Simple installation
All-in-one queue number system control
Unlimited amount of queues
Data available in real time
You can choose from four different set combinations of smart queuing solution, which are ready to order.
Live Queue
For example, when a cashier is ready to welcome a new customer, they can display their availability via a TV screen as one of the visitor management system features by simply pressing a button on the keypad.
For anywhere you have live queues:
The solution includes:
Virtual Queue
A virtual queuing system permits customers to enjoy doing something useful while waiting. For example, they can surf the shelves with product offerings.
Virtual smart queue management is ideal for:
The virtual queue management system includes:
Multiple Queues
If your business has a range of different services and your goal is to optimize the customer service and reduce the waiting time, a multiple smart queuing system should be considered. This is particularly useful for organizations with various functions available for receiving or sending goods, such as post offices, as well as for call center queue management.
Places where multiple queues should be used:
The solution includes:
Call by Number
The call by number system is used in places requiring waiting line management where a few minutes are needed to prepare a client’s order. For example, in a fast food restaurant, the customer often has a receipt with the order number printed on it. When the order is ready, the worker simply has to enter the order number into the visitor management dashboard with a remote and a correct number will appear on the display.
Places to use a call by number queue:
The solution includes:
Meet our clients to help decide what queue management solution is the best fit for your business model
Kate
Kate manages a small M&S Express store, where customers can quickly shop for basic groceries (lunch options, sandwiches, smoothies and basic home items). The store has three cash desks, all of which are open and become very crowded during busy hours.
For Kate, we recommend the Live Queue Set. Since all of the cash desks offer the same service, one live queue number system should be organized for all of the free cashiers so that the waiting time is fair for each customer. As soon as a cash desk becomes free, the next customer is called by the queue management solution to approach that desk.
Best fit
Live Queue
Julien
Julien has owned his family business for 10 years. His bakery has achieved success, since he has perfected many recipes. However, the customer flow is very uneven, and the bakery becomes overcrowded and disorganized during busy times of day.
We suggest that Julien should install a Virtual Queue, as the best queue ticket system for a business with one cash desk providing one service. In this way, each customer is called to the cash desk according to the number he has been assigned, but the other customers are free to wander around while they are waiting.
Best fit
Virtual Queue
Olivia
Olivia works at Sone’s Pharmacy where customers include the elderly, sick people and pregnant women. She believes an electronic queueing system would be the best way to organize this space, and would like to suggest a smart queuing solution to her boss.
The best visitor management system for Olivia is Multiple Virtual Queues. This system allows customers to be sorted into categories so that they are guided to the corresponding cash desks (daily drugs & cosmetics, prescribed medicines, pregnant & elderly customers). The two main advantages of this smart queuing system are that customer flows are separated and priority services can be offered for emergency cases.
Best fit
Multiple Queues
Stefano
Stefano works in a pizzeria where, when a pizza is ready, the cook shouts out a number and the customer picks up his order. The problem is the cook only speaks Italian, causing a lot of confusion for tourists waiting in the queue.
The Call by Number system is perfect for Stefano! Every time a customer places an order they are assigned a number. When the product is ready, the customer is then called to collect their order. This is a customer queue system that is mostly used in restaurants or fast-food chains, where the order takes some time to prepare, while the workers can continue taking other orders.
Best fit
Call by Number
Who is the Qset work queue management solution recommended for?
Qset is the most cost-effective solution for companies that are interested in developing both smart queue management and business monitoring systems, as it is currently one of the simplest types of virtual queue management software to install and the easiest to use solution on the market. The Qset configuration is completed through a dedicated website in your network, so there is no need to have an extra computer to host Qset.
How is the Qset virtual queue management system connected?
Qset and the ticket printer must both be connected to a local network. In the Qset electronic queuing system, 6 x RS485 sockets are used to connect the displays and keypads. However, if you have more than 6 displays and keypads, these can be added to the management system using the hub extender. An HDMI is then used to connect a TV or monitor to show information about the queue and the visitor management system process flow, including the date and time. Please note that you must supply your own monitor.
Which ticket printers are used with Qset?
Any ticket printers without a built-in controller can be used with the Qset management system, including NEO (12" touch screen).
What are the main features of Qset smart queuing?
How do I enter the Qset configuration site?
To enter the configuration site, the Qset controller must first be connected to your local network. After this has been achieved, simply launch the Qset Discovery application (alternatively just type qset/ into the web browser of any computer in your network).
If you have any questions, concerns, or want to know more about the products - we will answer them all!